Source Management

• How to conduct Source management (include/exclude collections, exclude specific products and variants, schedule sync, sync meta fields)

  With the aim of developing the most comprehensive application for our users, FeedHub comes back with a brand new look and a brand new experience. Let's see the changes in this new version. Source Management In here, we display all your sources with separate settings for each one so you can easily adjust the settings to your preference. Moreover, we also add many new features such as (Include/Exclude Collections, Exclude Specific Products and Variants, Schedule Sync and ManuaFew readers

• How to Exclude Variants Based on Inventory Quantity

  Excluding the variants based on inventory quantity / the variants that are out of stock is very important, it will help your campaign perform better. Let's learn how to exclude them. Exclude the variants based on inventory quantity Kindly go to the Source Management enable the Exclude products by rules feature click +Condition button set up the condition as below: If Quantity Less than 1 (https://storage.crisp.chat/users/helpdesk/website/ab8a6f89bFew readers

• How to Exclude Products or Variants Based on Products Title and Variant Title

  There are many ways to exclude the products or the variants, let us find out how to exclude them based on the products title and the variant title in bulk in this article. Exclude the product At the Source Management, you can enable the Exclude products by rules with the condition: If Product Title Contains / Equal To enter the product title that you want Please note: iFew readers

• How to Exclude Products Based on Product Vendor

  You want to sync all products, except a brand. Allow us to show you how to set up it in this article. Kindly go to the Source Management enable the Exclude products by rules feature click +Condition button set up the condition as below: If Vendor Equal To enter the brand that you want Also, you can click the +Condition button to continue to set up the other excludFew readers

Manage Feed Center

• Your quick guide to the Google Merchant Center Product Data Fields

  If you want your products to be listed in Shopping ads and shown on surfaces across Google, your product feed needs to adhere to Google’s requirements. Specifically, Google has a product data specification list, which specifies which data they need and which format they need it in. The specification helps Google to match the right customer queries to your products. In another words, following the specification can enhance the visibilityPopular

• How to translate languages and convert currency for feed

  With the aim of developing the most comprehensive application for our users, we released the Localization feature on September 16, 2021. To use this feature, you need to install a translation application at the Shopify app store at first. The information you enter into the translation app will be crawled to our translation feature. This new feature allows you to translate language and convert currency for the feed, please follow the detailed instructions right below. 💭 Which tranPopular

• Create and upload a product feed to Facebook catalog

  Besides creating product feed(s) on Google Merchant Center, you can also create a Facebook product feed, optimize it and adjust its settings with our app. Let us guide you through the whole process. In this article: A. Why do I need to create a Facebook product feed? B. How to create a Facebook feed? CPopular

• How to use Field Mapping to optimize your feed

  A. Field Mapping Mapping field allows you to assign a value to a product field and apply this value to all of your products. To get started, in Feed Center, click on the feed that you want to map value for products then you'll able to see list of feed field as below: Input a value for a field There are three ways to input a value for a field. Choose a variant For example, you want yPopular

• Create and upload a product feed to Google Merchant Center

  Create a feed After setting up your product source, you are taken inside the app. Click Add Feed to start creating a product feed. You are able to create your feed on multiple platforms such as Google Merchant Center and Facebook Catalog. Regarding Facebook, you can set up a feed in two ways - usiSome readers

• How Metafield helps you achieve higher product visibility on both Facebook and Google

  Articles on: FeedHub We have received a lot of feedback from our precious users regarding feed optimization and syncing process. Therefore, the team have come up with new features to provide you an even better using experience. Let's take a look! With this feature, FeedHub enables you to optimize your product feeds even further. First, the app syncs existing metafields from your Shopify store. Then, you are able to map the metafields to your product feed anSome readers

• Set up both Facebook feed and Facebook Shop in one go using FBE (Facebook Business Extension)

  FeedHub is greatly honoured to become Facebook Marketing Partner on 10 November. With this partnership in mind, our mission is to create much better shopping experiences and seamless transactions for our merchants. In this article: A. Why would I need to use FBE? B. How to create a feed using FBE? C. Some notes on how Facebook uses the FBE permissions D. USome readers

• How to use Facebook Category Specific Fields for feed

  Customize your Facebook feed even further with Category Specific Fields In this version, we bring you 285 Category Specific Fields for Facebook Feed. You can use the additional fields specific to your category to provide more detailed information about your items. By enhancing feed quality, your Facebook Shop and products are more discoverable for prospective customers. With more fields, the interface will look a bit different compared to the last version. In details, the CSome readers

• How to manage your feed (include specific collections/products, schedule submit frequency)

  In this new version of FeedHub, we bring a whole new create feed interface and many new features to the table. Let's check out the changes, shall we? Feed Setting As aforementioned, each feed now has their own Setting section so you can adjust your settings differently for each one. This is an improvement from the older version so you can take better control of each feed. In this tab, we will have 3 sections - Account Information, Feed Info and Products Source Filtering.Few readers

• How to provide translated languages using Shopify Market in Facebook feed?

  The Shopify Market function is supported by our app from today. This means merchants can totally provide their translated Languages and Currencies in their Facebook feed by using the Localization feature. We will walk you through all the steps you need in this article: A. How to provide translated language from Shopify Market? B. How to convert currency from Shopify Market? C. HoFew readers

• Shopify Setup Guide: Enable Facebook Product Feed and metafields syncing by using FeedHub.

  In this article, we will show you step by step to create a feed to sync to Facebook Catalog so that you can make it easier. Step 1: Install the FeedHub app Click HERE to be navigated to the FeedHub app at Shopify app store. Click Add App from the listing page. (https://storage.crisp.chat/users/helpdesk/website/ab8a6f89b0a190Few readers

• How to solve the disconnected issue on Google feed

  Normally, the products' data will be synced automatically to Google Merchant Center via the feed which is generated by FeedHub on its sync schedule but sometimes this process could be disrupted due to the feed disconnection. There are two main reasons for this: Socialhead was removed its access to the Google account that was used to created the feed and The email used to connect the feed has been removed from the Google Merchant account. This article will explain clearly each situations and hoFew readers

• Get familiar with Feed Center's interface (manual submit, feed URL, delete a feed)

  Feed Center All your feeds are displayed here with detailed information including Channel, Market and Language/Currency. You can click on each feed to view the products belonged to that feed. Moreover, as aforementioned, their categorized status is displayed on the top of the feed. MoreoFew readers

• How to submit products to TikTok Shop by a product feed?

  In FeedHub, we are proud to introduce the latest feature in the app which allows you to push products to TikTok Shop - one of the trending social commerce platforms recently. Let's see what we'll walk you through in this article: A. How to push products to TikTok Shop by a product feed? B. How to view my products on TikTok Shop? How to submit products to TikTok Shop by a product feed? BFew readers

• How to solve the disconnected issue on Facebook feed

  Sometimes, due to change of Facebook session for security reasons or the Facebook account's password has been changed, your Facebook feed can be disconnected and as the result, the products' information can not be synced automatically to the Facebook Catalog. In this article, we will help you to re-connect your Facebook feed step-by-step. Facebook feed was disconnected in FeedHub Above isFew readers

• How to use the Add rule and Extract rule

  In this article, we would like to share with you some situations that the merchants usually have and how to use the add rule and extract rule feature to handle them. Add rule to choose the image that you want Add rule to set up the Custom field Add rule to set up the Gender field Add rule to set up the GTIN field (1-4-add-rule-to-set-upFew readers

• How to assign Category for your items on the feed

  We know that the more precise your targeting is the higher chance you get your customers to convert. Especially on Google Shopping Ads, it’s all about targeting and optimizing your product categories to match with customer search terms. Therefore, we are excited to bring you our latest feature, which enables you to assign a Product Category to a specific product group.Few readers

• How to create and upload a product feed to Tik-tok Catalog

  Recently, Tik-Tok is the leading destination for short-form mobile video. Thus, it provides companies an opportunity to reach a large community of users who prioritize entertainment and authenticity and this is a chance to advertise their items on this well-known platform. From May 30th, FeedHub offers to our merchants a feature that allow them to create and submit the product feed to Tik-tok Catalog. How to create a Tik-tok feed? In order to get started, you will need: 1/ Tik-tok BuFew readers

• How to download the feed as the XML file

  Normally, merchants can copy the URL of the feed they created in FeedHub and use it for different purposes. From 6th January 2022, at the version 3.9, we deliver the function which allows users to download their feeds as the XML file. Download the feed Go to the feed you want to download, at the Setting, when you look at the Feed Info, you can see the download button on the right of the feed's URL. (https://storage.crisp.chat/users/helpdesk/website/ab8a6f89b0a19000/image1a07Few readers

• How to set up the supplementary feed?

  In this article, we would like introduce to you a completely new function for Facebook feed. Let's begin to find out it!! What is a supplementary feed? Supplementary feed is a new feature of Facebook. It will help you to enhance your Facebook catalog with additional product attributes, supplement the product information provided in another data feed. You can add or update certain fields for existing items in their catalog. Why do you need to use the supplementary feed? If theFew readers

• How to use the Score feature to review feeds and edit basic product information

  With the aim of bringing users more useful features, we released the Score feature on September 16, 2021. This feature will evaluate the optimization of some data fields and allows you to edit them directly in the app to optimize products to improve ad performance. Facebook In Facebook Feed, you can see the Score of each item (This score is an average of all listed field scores), please click into the product title that you want to edit, you will be redirected to the ItemFew readers

Manage Product Source

• How to set up and schedule sync your Product Source for the first time

  After installing FeedHub here, you will be led to the Set up page. Let us guide you to set up a product source that suits your needs the best. First step: Source filter Platform account In here, you can see which store are being connected to the app (https://storage.crisp.chat/users/helpdesk/website/ab8a6f89b0a19Few readers

• How to manage all your products in Product Center

  All your products from all sources, under one roof. This gives you better knowledge and control of your items. View all products You will be able to all your products in the form of a grid or list view. The amount of products or variants you have is also displayed here. Grid view Grid view List view List view (https://storage.crisp.chat/users/helpdesk/website/ab8a6f89Few readers

Feed Image Optimization

• How to use Feed Image Optimization feature

  With the aim of developing the most comprehensive application for our users, we released Feed Image Optimization feature. This feature helps you to edit product images in bulk in your feed to declare to Google Merchant Center and Facebook without having to edit each product image on your website. What is Batch? With all-in-one batch, you can simply turn product images into the images fit to specifications required by any channel such as Facebook, Google, and etc. You can definSome readers

Pricing plans

• How to downgrade pricing plan with Big Commerce merchants

  We just released the pricing plan on BigCommerce platform. Let's find out to it. 1. Pricing plan On December 7, 2021, the FeedHub app released the pricing plan on BigCommerce platform, please refer to this article to know a suitable plan for you. 2. How to downgrade the current plan in FeedHub To downgrade the current plan in FeedHub, please refer to this article (https://socialhead.crisp.help/en/article/how-to-downgrade-the-current-plan-withSome readers

• How to downgrade the current plan with Shopify merchants

  To downgrade a plan to other lower plan, you need to guarantee that the quantity of variants and feeds is equal to or less than the amount included in the picked plan and also the advanced function. Review your current features and settings Choose Pricing Plan tab Choose Downgrade to your preferred plan and review on the popup notificationFew readers

FAQs

• How long does it take for my product feed to be created and submitted on Google Merchant Center/Facebook Catalog?

  After you create a product feed on Google or Facebook, our app goes through three steps: import products from your store to the feed, submit the products to Google/Facebook, and fetch the product's status back to the app. To keep you informedSome readers

• What does Pending status on Google Merchant Center mean?

  Why are my products shown as Pending? When you create a product feed for the first time, your items and website will be subject to an initial review to ensure they meet Google's policies. This process can take up to 3 business days and during that time your products will show as "Pending". If the review is successful, your products will be displaySome readers

• How to resolve some issues on your feed (Google & Facebook channel)

  There are many causes of warnings or errors in your feed. We have compiled some common errors on Google Merchant Center and Facebook catalog. I hope the instructions in this article will help you Google Feed Unclaimed website Account isn't eligible for enhanced listings on surfaces across Google (https://socialhead.crisp.help/en/article/how-to-Few readers

• How Set To Rule and Extract Rule help to add missing data, fix errors and optimize your feed

  In this article: A. What are Rules? Set To Rule Extract Rule ((3-extract-rule) B. Why do I need to use Rules? C. How can I set up Rules? Set up Rules to add missing required data Set up Rules to resolve errors Set up Rules to optimize feed D. The DefaulFew readers

• How to check the status of feed not updating new products

  FeedHub support to update your feed automatically, in some cases after you have updated a new product but the product is not in the feed, please check the 2 sync schedule. At FeedHub, we have 2 sync schedule, one that syncs products from the store to the app, and one that syncs from the app to the feed 1. Sync flow from store to FeedHub app To check the sync schedule from the store to the app, please select Source management and view Schedule Sync (https://storFew readers

• Check the feed's performance with Overall Statistic dashboard

  For you to easily manage all your data sources, FeedHub released new Dashboard interface on June 30 2021. Overall Satistic In here, you can view Total Variants Imported, Facebook Submitted, GMC Submitted at a specific date. In addition, you can filter it by the time you want to view the report by date range (https://storage.crisp.chat/users/helpdesk/website/ab8a6f89b0a19000/Few readers

• How to choose the correct catalog and data source for your Facebook product feed

  If you already had Facebook feeds created by other applications, then it is important to choose the correct catalog and data source when you create a new one using our app. In this article, we will list the possible scenarios that can lead to data duplication or overlapping data. We will also guide you how to avoid these scenarios. What is a catalog? A catalog is a container that holds information about the items you want to advertise or sell across Facebook and Instagram. You can uplFew readers

• How to fix Account Issues for Google feed

  Previously, our FeedHub will submit your feed to Google Merchant Center (GMC) and wait for approval. Then, if there are any issues from your account such as Missing shipping value, Missing tax value, Pending initial review, Unclaimed website, and so on, you will need to check and access your GMC to resolve them. To save your time, this Account Issues function will notify you of the these problems (If any) once the feed has been created. You can quickly become aware of and easily correFew readers

• How to fix common errors in Facebook Catalog (Products have Pending status for too long)

  Products have Pending status for too long The products that are still pending do not get submitted to Facebook Catalog. Here are some possible reasons that cause the products to be pending for more than a day: The password has been changed You changed your Facebook password, therefore the access token is not valid anymore. You need to go to Feed Center, then look for the feed that hFew readers

• How to fix common errors in Facebook Catalog (Errors related to product title)

  Errors related to product title Here are some common errors related to product title that you might get: Title too long If you use more than 150 characters for the title, this error will appear. You should keep your title concise and accurate while avoid keyword stuffing. Uppercase tittle Facebook disapproves the titles that are writen in all caps since people may associatFew readers

• How to setup your Facebook and Instagram Shop

  Shops allow you to create a customized digital storefront across Facebook and Instagram. Your shop gives you the ability to inspire your customers and help them find the products that are right for them as well as boosting sales across channels Prerequisites Account permission Having Facebook business Page, Instgaram business account and Catalog ready Please make sure your acFew readers

• How to fix common errors in Google Merchant Center (Unavailable Mobile Landing Page/ Unavailable Desktop Landing Page)

  Unavailable Mobile Landing Page/ Unavailable Desktop Landing Page For one or more of your products, you've submitted a landing page (via the link link attribute) that cannot be accessed by Google and may not be accessible to Google users. To avoid a bad user experience, Google might disable products that have an unavailable landing page. These products will stop showing in ads and free listings until Google can access the landing page. Please refer to this article for more information: HERSome readers

• How to fix common errors in Google Merchant Center (Mismatched Domains [Link])

  Mismatched Domains Link This is because the link (URL) in your product data that doesn't match the domain of the URL registered in your account. Therefore, please help to re-check the domain registered on Google Merchant Center. You can go to Business information Your Online Store Check the website URL (https://storage.crisp.chat/users/helpdesk/website/cb92164b6e8ef000/image1l5atrs.pnSome readers

• How to fix common image errors in Google Merchant Center (Invalid image)

  When you create a Google product feed, it is highly likely that you will face some kind of errors or warnings from Google. Don't worry, our team is here to guide you to fix them. The difference between Errors and Warnings in Google Merchant Center Errors: Errors indicate critical feed issues. These issues can lead to item disapproval, and prevent you from showing ads for the affected products. In some cases, errors might even result in account suspension. Warnings: WarninSome readers

• How to fix common account errors in Google Merchant Center (Missing value [shipping])

  Missing value shipping Choose Shipping & Returns tab under the Your Business section Click Add shipping policy button Choose your shipping country or add one for it. It should basically be the target country you selected when you submitted the feed. Select products that share shiSome readers

• How to fix common errors in Google Merchant Center (Mismatched Value [Price] (Page Crawl))

  Mismatched Value Price (Page Crawl) This happens because Google crawled price from the website first, then you changed the price after. Whenever Google’s system finds a mismatch between crawled price and the price uploaded in the feed, the system disapproves that item ID. These kinds of disapprovals are completely automated. Since the process is fully automated, the items will get approved automatically after fixing the price issue in the Merchant Center data feed. Google crawlers cFew readers

• How to fix common image errors in Google Merchant Center (Processing failed [image link])

  When you create a Google product feed, it is highly likely that you will face some kind of errors or warnings from Google. Don't worry, our team is here to guide you to fix them. The difference between Errors and Warnings in Google Merchant Center Errors: Errors indicate critical feed issues. These issues can lead to item disapproval, and prevent you from showing ads for the affected products. In some cases, errors might even result in account suspension. Warnings: Warnings aFew readers

• How to fix common unique identifiers error in Google Merchant Center (Ambiguous value [gtin])

  Ambiguous value gtin If you receive this error, it means Google does not recognize the gtins you provided. Make sure that you have submitted the correct value for your gtin attribute. If you meet any issue while trying to fix these errors, drop us a message in the live chat or email us at support@socialhead.io. We are eager tFew readers

• How to fix common errors in Facebook Catalog (Image_link a required field is missing)

  Imagelink a required field is missing If you choose to include all variants of your product in your feed, then this error happens when your variants do not have any image. There are two ways to fix this error: If you do not place much importance on your variant image, you can apply the main product image to all variants. This way, all product variants will have an image so Facebook can lift the error. Simply go to Feed Center Click on the feed Go to Field Mapping SearcFew readers

• How to fix common errors in Google Merchant Center (Missing Value [Size, Color, Gender, Age_group])

  Missing Value Size, Color, Gender, Agegroup Regarding the four warnings "Missing required attribute for apparel age group, color, gender, size ", this is because your products do not have these fields yet. You can assign these fields using the Mapping feature in our app. Simply assign a value you want for each field, click Save Settings, and this value will be applied to all products For size and color field, we are currently taking the value of the option named "SizeFew readers

• How to fix common image errors in Google Merchant Center (Missing value [image link])

  When you create a Google product feed, it is highly likely that you will face some kind of errors or warnings from Google. Don't worry, our team is here to guide you to fix them. The difference between Errors and Warnings in Google Merchant Center Errors: Errors indicate critical feed issues. These issues can lead to item disapproval, and prevent you from showing ads for the affected products. In some cases, errors might even result in account suspension. Warnings: WarninFew readers

• How to fix issue "Invalid sale price" on your Google feed

  Currently, FeedHub gets the value of "compare price" field on Shopify map with the value of "price" field by default. In the case the compare price on your store is lower than promotion price, it will cause the "Invalid sale price" issue For example: If your products or variants are in this situation, please change so that the value of compare price is higher than price After you change on tFew readers

• How to fix common account errors in Google Merchant Center (Account is not eligible for enhanced listing)

  Account isn't eligible for enhanced listings on surfaces across Google To be eligible for enhanced listings, which show your products in content-rich listings on the Shopping tab, you must follow the policies for free listings as well as those for Shopping ads. Therefore, your products need to have the attributes required for this kind of listing. (https://storage.crisp.chat/users/helpdesk/website/ab8a6f89b0a19000Few readers

• How to fix common image errors in Google Merchant Center (Images too small)

  When you create a Google product feed, it is highly likely that you will face some kind of errors or warnings from Google. Don't worry, our team is here to guide you to fix them. The difference between Errors and Warnings in Google Merchant Center Errors: Errors indicate critical feed issues. These issues can lead to item disapproval, and prevent you from showing ads for the affected products. In some cases, errors might even result in account suspension. Warnings: Warnings arFew readers

• How to fix common unique identifiers error in Google Merchant Center (Invalid value [gtin])

  Invalid value gtin Google will verify all the gtins that you submitted and will notify if those are incorrect. There are 2 different causes and corresponding solutions to this issue: You provided the incorrect gtin gtins are different based on the product type and the target country, therefore, make sure your gtins are correct.Few readers

• How to fix common account errors in Google Merchant Center (Unclaimed website)

  Unclaimed website This error happens because your website URL is not claimed and verified by Google yet. You can easily fix this error by adding a meta tag to your site's home page to verify your website URL. First, go to Google Merchant Center. Then, choose Business Info Click on CFew readers

• How to fix common unique identifiers error in Google Merchant Center (Missing value [gtin])

  Missing value gtin You have submitted products in a category that Google suspects to have gtins, but there is no gtins provided. Therefore, you must provide gtins for all the affected products. If you meet any issue while trying to fix these errors, drop us a message in the live chat or email us at support@socialhead.io . We are eager to help! Updated on: 17/04/2024Few readers

• How to fix common image errors in Google Merchant Center (Promotional overlay on image [image link])

  When you create a Google product feed, it is highly likely that you will face some kind of errors or warnings from Google. Don't worry, our team is here to guide you to fix them. The difference between Errors and Warnings in Google Merchant Center Errors: Errors indicate critical feed issues. These issues can lead to item disapproval, and prevent you from showing ads for the affected products. In some cases, errors might even result in account suspension. Warnings: WarninFew readers

• How to fix common errors in Facebook Catalog (Products can't be added by multiple data feeds: ids)

  Products can't be added by multiple data feeds: ids If you see this error, it means the same item appears in more than one data feed, leading to product id duplication. If you mistakenly upload a new data feed file when there is already one, you need to delete the newer data feed from your Data Sources. Simply click on the feed Choose Settings Scroll down to find the button DeleteFew readers

• How to fix common unique identifiers error in Google Merchant Center (Limited performance due to missing identifiers [gtin, mpn, brand])

  Limited performance due to missing identifiers gtin, mpn, brand This error happens because one or more values you submitted for a unique product identifier (UPI) is either missing or invalid. Affected products are still eligible to show up in Shopping Ads, but their performance is negatively impacted (lower ad ranks). Among the three identifiers, you can provide at least 2 for Google to approve your products. Since some products do not have a gtin assigned, you can submit tFew readers

• How to fix common unique identifiers error in Google Merchant Center (Unsupported value (restricted) [gtin])

  Unsupported value (restricted) gtin This issue appears when your gtin has a prefix in the restricted range (it starts with 2, 02 or 4). According to Google, these gtins are ineligible for sharing externally. To fix this, you should use a gtin that is not in the restricted range. If your gtins have the correct format but the prefix is wrong, please double check with your manufacturer. If you meet any issue while trying to fix these errors, drop us a message in the live chat orFew readers

• How to fix common image errors in Google Merchant Center (Generic image)

  When you create a Google product feed, it is highly likely that you will face some kind of errors or warnings from Google. Don't worry, our team is here to guide you to fix them. The difference between Errors and Warnings in Google Merchant Center Errors: Errors indicate critical feed issues. These issues can lead to item disapproval, and prevent you from showing ads for the affected products. In some cases, errors might even result in account suspension. Warnings: WarninFew readers

• Brand:gtin:identifier_exists:mpn universal ids are missing

  Brand:gtin:identifierexists:mpn universal ids are missing The cause of this issue is that your products are missing all three of the following information: Brand, GTIN, MPN. To handle it, you only need to provide the Brand (vendor) for your products on your website. Also, I have other idea to handle it on our app, you can go to the File Mapping Brand field Add rule to add brand in bulk. Set Value to: enter the brand that you want Where: Some Products If Vendor Is emptFew readers

• How to fix common errors in Facebook Catalog (Property rich_text_description contains invalid HTML)

  Property richtextdescription contains invalid HTML This error often appears when you use special characters for your description (&, /, icon, bullet points, etc.). Therefore, you need to remove these special characters and use only plain text. According to Facebook, a product description should be concise, easy to read and provide only information related to the product. You can refer to the Product Description Specification (https://www.facebook.com/business/help/2302017289821154?id=72Few readers

• How to fix common unique identifiers error in Google Merchant Center (Insufficient product identifiers: missing two out of three attributes)

  Insufficient product identifiers: missing two out of three attributes gtin, brand, mpn Once you have this issue, it means that you are missing at least 2 out of 3 unique product identifiers. To fix this, you need to provide at least 2 out of 3 identifiers: Brand and gtin Brand and mpn (applied for products that do not have gtins) You can take a look at this article from Google about Unique Product Identifiers to find out the reFew readers