• How to connect your Instagram Business account and Instagram Personal account to our app?

  Articles on: Socialwidget We are moving to Shopify's embedded app for your best experience. To manage the app, please go to your Shopify Admin → Apps → Search Instagram Feed, Story & TikTok → Tap Pin to your navigation to make it tick with this homepage, and you don't need to search every time accessing it. Kindly click HERE to refer more detailed instrucPopular

• What is a Media Source and how to create one in our app

  Articles on: Socialwidget What is Media Source? Media Source is a place that contains all your Instagram accounts (you can connect two types of account including Personal account and Business account). After the onboarding, your first Media Source is automatically created since you already connected an account to our app. Simply click on Add new on the right-hand side to connect a new account to our app. (https://storage.crisp.cPopular

• Add CTA button (add to cart, direct to check out) to your Instagram feed to boost conversion rate

  Articles on: Socialwidget By having of call to action button, the merchant can increase their chance of order converting with check out button and add to cart button The first thing that you have to do before you want to add this power feature to your Instagram feed is to tag the product in your image first. Please refer to the this document on how to add products to each image in your Instagram feed. After completing steps tag products,Some readers

• Tag product to your photo/carousel/video and highlight best-selling items to convert visitors to buyers

  Articles on: Socialwidget Before, Socialwidget simply enables you to add your beautiful Instagram feed to any page in your store. This feature surely attracts visitors, but we understand that you want to convert them to actual buyers. Therefore, we are excited to bring you Shoppable Instagram Feed. It allows you to tag products and even variants to all type of media (your Instagram photo/video/carousel). Not stopping there, you can also add badge to hiSome readers

• Install Widget on Shopify store

  Articles on: Socialwidget With Theme 2.0. you are able to add the widget from your Shopify theme and it is good to go! From your Shopify, choose on Online Store and Customize your current theme Choose the Page to setup your widget. Please notice that the widget supports pages from Shopify Choose Add sectionSome readers

• How can I navigate to embedded app?

  Embedded apps - Better solution, better experience! We all know separated apps from Shopify can be frustrating and may walk you around. Let's save your 90% time to manage our apps at your own Shopify Admin. Pin this app at Shopify Admin is highly recommended to make it always tick with this homepage, and you won't have to search for it among several apps. Simply follow the steps below: Go to your Shopify Admin (For ex: abc.myshopify.com/admin) Click ApSome readers

• Custom the position, heading title and style of your Instagram feed to match your store's theme

  Articles on: Socialwidget We are moving to Shopify's embedded app for your best experience. To manage the app, please go to your Shopify Admin → Apps → Search Instagram Feed, Story & TikTok → Tap Pin to your navigation to make it tick with this homepage, and you don't need to search every time accessing it. Kindly click HERE to refer more detailed instrSome readers

• Overview of Socialwidget Report

  Articles on: Socialwidget Let's have a quick overview at Socialwidget report to understand, monitor and optimize your widget performances! Socialwidget Report assists you to learn about the insights of all installed widgets, media items and CTA buttons. Viewing these analytical data by the following simple steps: Choose Report button Tap the drop-down menu and choose to view the insight for the last 7, 14, 30 days or any period of timesSome readers

• What is a Gallery and how to create one in our app

  Articles on: Socialwidget After creating a Media Source, the next step is to make a Gallery to choose what to display on your store. Gallery holds all the media (images, videos and carousels) that our app crawls from your account(s) in Media Source. The special thing is a you can set up a Gallery to gather media from one Media Source, or from many MeSome readers

• Create new Media Source using Business Discovery

  Articles on: Socialwidget Crawl media from other Instagram Business accounts Choose Add new Choose Instagram Business Choose Custom Enter Profile name Give a name for your Media Source Here is an example of official brand account - ZARA (https://storage.crisp.chat/users/helpdesk/wFew readers

• The structure of Socialwidget (Media Source, Gallery and Widget)

  Articles on: Socialwidget From March 2021 onwards, Socialwidget is completely refactored to bring you many highly requested features as well as the best using experience. Let us walk you through the new structure so you can be familiar with this new version in no time. The app now has three main functions: Media Source, Gallery and Widget. Media Source (https://socialhead.crisp.help/en/article/wFew readers

• Create new Media Source using Instagram Hashtag

  Articles on: Socialwidget With Hashtag, you can crawl media that uses a specific hashtag Choose Add new Choose Instagram Business Choose Hashtag Enter the name of hahstag Give a name for your Media Source In Setting section There is an option of: Recent media - the mediaFew readers

• Widget templates

  Articles on: Socialwidget There are 9 Widget templates for Desktop version and 6 Widget templates for Mobile version. Choose Widget Choose Widget template on both Desktop and Mobile version Show more button is only available with Basic Grid If you meet any issue while trying to fix these errors, do not hesitate toFew readers

• How to change Layout of widget

  Articles on: Socialwidget Based on Widget template, there are approriate layout settings. General functions: Padding, Border and Margin: supports adjusting image's size and wideget's position Max-width: supports your widget's automated alignment with other elements on your website without having to adjust manually Choose image: supports setting a background image for your widget No. of columns and No. of rowFew readers

• How to create Instagram Creative Feed

  Articles on: Socialwidget Instagram Creative Feed provides you with an experience by utilizing available designed widget layouts that suit your style. Kindly ensure that you are on the Socialwidget Pricing Plan before applying the Instagram Creative feed. Create Media source Choose Media source tab and Add new Source Choose Instagram Personal or Instagram BusFew readers

• Pin a media

  Articles on: Socialwidget This function supports rearranging the order of your media. Choose Gallery Hover the mouse over the media Click on Pin icon Click Save Click Pin icon again if you would like to unpin your media (https://storage.crisp.chat/users/helpdesk/website/55d42a2becfc4400/ddeFew readers

• Tag products/ variants in a photo

  Articles on: Socialwidget 1. Tag a product in a photo Choose Gallery and Click Tag product Click Add product/ variant Choose Add Product and Click Save You can even find a produFew readers

• How to downgrade the current plan in Socialwidget

  Articles on: Socialwidget To downgrade your current plan, you need to ensure the advance features are disabled or removed to suit the conditions of your preferred plan. Based on Socialwidget Pricing Plan, our app will automatically compare the feature data before and after downgrading and notify to the customers. Choose Pricing Plan tab Choose Downgrade to your preferrFew readers

• How to create TikTok feed in Socialwidget

  Articles on: Socialwidget Tiktok profile - new outstanding feature from Socialwidget TikTok Profile is released to enable users to create widgets of TikTok videos and showcase them on your Shopify storefront Kindly ensure that you are on the Socialwidget Pricing Plan before applying the Tiktok feed. Choose Account Choose Add account Choose Tiktok andFew readers

• Change Popup settings in Widget

  Articles on: Socialwidget Cutomize the popup effects to see how and where your customers will be led to when clicking on a post Open Popup: popup post after clicking Open Instagram: redirect to your Instagram page None: no popup and redirect function after clicking Enable user profile: supports redirecFew readers

• Does Socialwdiget use Google Fonts?

  Articles on: Socialwidget We noticed your concerns if Socialwidget uses Google Fonts or not. How Google works: Google Fonts is an open-source library that serves hundred of fonts and managed by Google. Whenever visitors enter the website that uses Google Fonts, based on their IP addresses, Google will automatically send its font file to them. This action can be seen as violating the GDPR Compliant. How Socialwidget works: We host the fonts on ourFew readers

• Manage Social Accounts

  Articles on: Socialwidget Socialwidget supports displaying Instagram feeds to any page in your store through your account Instagram Personal Account and Instagram Business Account are both options in using Socialwidget. To switch your account to Instagram Business account, please: Go to instagram.com and click Switch from the personal account (https://storage.crisp.chat/users/helpdesk/website/f0737a6090fa1800/54fc7d72-c0ed-Few readers

• Change Heading of Widget Basic Choose and show your account information

  Articles on: Socialwidget Customize the widget's heading to match the style of your page. Edit or Disable the Tittle and Description of the heading Double-click: to edit the content and adjust the format text (https://storage.crisp.chat/users/helpdesk/website/ee5641f236746800/1a6bd4d9-d024-4719-b154-fbcef1aj8Few readers

• What is Gallery?

  Articles on: Socialwidget Gallery stores all of the media (images, videos and carousels) crawling from your Media Source. After creating Media Source, simply click Add new to create a new Gallery. If you meet any issue while trying to fix these errors, do not hesitate to drop us a message in the live chat or email us at support@socialhead.io (mailto:supFew readers

• The difference between Instagram Business account and Instagram Personal account

  Articles on: Socialwidget There are two account concepts defined at Instagram that are personal accounts and business accounts Personal account is a basic account when you first sign up to Instagram. Users can sell products on Personal accounts but they can not run ads or join Instagram Shop. Instagram Business account is a higher level account which gives youFew readers

• How to create Instagram Stories Widget

  Articles on: Socialwidget Let's experience our latest significant feature for your widget: INSTAGRAM STORIES WIDGET With this feature, you can create widgets of Instagram stories and showcase on your Shopify storefront. Let give a try to enhance the performance of your Instagram feed! Kindly ensure that you are on the Socialwidget Pricing Plan before applying the Instagram Stories WidgFew readers

• Create a new Widget

  Articles on: Socialwidget Crawl media from Gallery A Widget is connected to only one Gallery. There are two options to create a new widget: From your Gallery From Scratch Choose AFew readers

• How to create a Product Widget

  Articles on: Socialwidget Product Widget will support showing the widget in Product details pages. It will include all the Instagram images/ videos having your tagged products. Kindly ensure that you are on the Socialwidget Pricing Plan before applying the Product Widget. Tag products on images/ videos Choose Gallery tab Hover on the images you'd like to tagFew readers

• How to manually add your widget code Make copy the widget code from our app Embed the widget code on your theme

  Articles on: Socialwidget Manually adding your widget can help you to place the widget at your desired positions. Let us show you to handle it! You will need to access our app and take the widget code before inserting on your theme. Tap on the widget At the Install widget code step, choose Manual install by widget code Make copy the code (https://storage.crisp.chat/users/helpdesk/website/1f80398088429900/cf3c0780-dFew readers

• Create new Media Source using Instagram Business Account

  Articles on: Socialwidget Crawl media from your own Instagram Business account Choose Add new Choose Instagram Business Choose Profile Give a name for your Media Source You can also choose Add Business account at this step if you do not require your current account If you meet anyFew readers

• What is Shoppable Features?

  Articles on: Socialwidget Before, Socialwidget simply enables you to add your beautiful Instagram feed to any page in your store. This feature surely attracts visitors, but we understand that you want to convert them to actual buyers. Therefore, we are excited to bring you Shoppable Instagram Feed with two important functions: 1. Tag products/ variants (https://socialhead.crisp.help/en/article/tag-product-to-your-photocarouselvideo-and-hiFew readers

• Edit/ Pause/ Duplicate/ Delete a Widget

  Articles on: Socialwidget Click on Ellipsis (...) below Action Click on the option suits your need Please remove Widget before removing Gallery, Media source and Account Click Widget tab Choose Gallery (https://storage.crisp.chat/users/helpdesk/website/fd2f99dc77880000/0f77ccbd-da36-42d2Few readers

• Preview Widget before publishing

  Articles on: Socialwidget Preview your page to see how the widget performs before being published Choose Widget tab Click the Ellipsis mark (...) icon Choose Preview The preview function still works even when the widget is paused If you meet any issue while trying to fix these errors, do not hesFew readers

• What is Widget?

  Widet supports displaying your Instagram feed on your website Your media on Widget is chosen from Gallery ( Widget can also be called Instagram feed ) You can customize the widget's style on both Desktop and Mobile (Layout, Heading, Item, Popup) as well as its position on your page (by auto-install or by manual install). You can place many Widgets on the saFew readers

• How to resolve when your most recent image is not updated to Socialwidget or the widget is not displayed on the website?

  Articles on: Socialwidget Currently, there are many cases where your most recent image on Instagram is not updated, or even the widget suddenly disappears from the website. If you are facing this situation, please refer to this article, you can check it quickly by doing the following. Step 1: Access the account section, you will see a warning with a red exclamation mark as shown below, this step you just need to choose to reconnect (hFew readers

• How to translate languages for your widget and Add languages from Shopify to your Socialwidget Translate languages on Socialwidget

  Articles on: Socialwidget Understanding that language should not be a barrier in your worldwide connections, our Language Translation has been published to help you closer approach your customers, and raise your Instagram brand awareness. Let's see how we may surprise you! Our app will utilize your Shopify's default language as the main language on the widget. Then, other published languages will be supplementary ones. To find out which langFew readers

• How to troubleshoot the expired items in Media sourceIssue symptomsIssue causesHow to fix

  Articles on: Socialwidget You're experiencing issues with expired items in Media source while making efforts to re-sync but failed? Don't worry, kindly follow the below troubleshooting steps 🔨 The images/ videos from Instagram feed is turned gray Expired items keep showing in spite of numerous clicks on Start Sync buttonFew readers

• How to add new Instagram Personal/ Business Account to Socialwidget

  Articles on: Socialwidget The procedure for adding your account When you first start the app, it automatically logged in with your Personal Instagram account. If you select Personal Instagram account in the Socialwidget app, your Instagram Business account can be seen as a Personal account. However, once you click Add account and opt to connect Business account, it will not work with Personal Instagram account. A. Instagram PersonalFew readers

• Create new Media Source using Instagram Personal Account

  Articles on: Socialwidget Crawl media from your own Instagram Personal account Choose Add new Choose Profile Give a name for your Media Source You can also choose Add Personal account at this step if you do not require your current account If you meet any issue while trying to fix these errors,Few readers

• Social Account

  Articles on: Socialwidget Manage Social Accounts Add new Instagram Personal/ Business Account to Socialwidget Get a new access token for Instagram The difference between an Instagram Business account and Instagram Personal account What is Media Source?Few readers

• Sync status

  Articles on: Socialwidget Once there are fresh updated posts on Instagram, your media will need syncing in Media Source. There are two options of Auto-sync and Start sync: Auto-sync Support to sync your media source automatically. There are 3 period times: Weekly, Daily, 6-hour. Start sync ManFew readers

• Create a new Gallery

  Articles on: Socialwidget Gallery will crawl media from Media Source There are two options to create a new widget: From your Media Source From Scratch Choose Add new Enter NameFew readers

• How to get a new access token for Instagram

  Articles on: Socialwidget Media Source is updated automatically once every 6 hours/ Daily/ Weekly based on the auto-sync that you've set-up. However, in some special cases, the access token expires, which prevents the auto-update. Once you have an invalid token, we will notify you via your email and the system will automatically add aFew readers

• Change Item settings in Widget

  Articles on: Socialwidget Customize the hover effect This feature is only available for Desktop version Enable hover effect: allows your customers to see your Caption, Date of post, Like and Comment counts when hovering on a picture Background section: supports adjusting the Color and Opacity of the hover's background Content section: supports changing the format of your text with Color, Position, Size, Weight (https:Few readers

• Add CTA buttons to Widget View Detail Direct to check out Add to cart

  Articles on: Socialwidget CTA button supports converting your visitors to buyers 1. How to create CTA buttons Firstlt, you will need to complete tagging your products on the Gallery before customizing in this feature. Then, simply: Choose Widget tab and click Edit (https://storage.crisp.chFew readers

• Show your Instagram profile to get more followers and interaction

  Articles on: Socialwidget Instead of displaying a headline as previously, you can now fully customize your Instagram profile on the website. Simply go to the widget's edit section, pick the title edit section, and then pick "Choose and use your account information" as below. (https://storage.crisp.chat/users/helpdesk/websiteFew readers