• How to create a logo URL?

  Articles on: SubBox In order to take the logo URL, please go to your Shopify admin > Content > Files > click the Upload files button to upload your logo from your computer, then Copy the link After that, please go back to our app and paste the logo link here ![](https://storage.crisp.chat/users/helpdesk/website/43f0ec5988f84000/b1b5c7d8-Few readers

• How to create a subscription with plan type Prepaid (auto renew)?

  Articles on: SubBox With SubBox, you can set advanced prepaid rules and it is really handy as automatically renew the billing cycle. Visit Apps > SubBox > Subscription > Plan tab > click on the Create a Plan button Follow this tutorial below. Plan Types Prepaid (auto renew) is an upper-level Prepaid One-time plan. Nevertheless, it will automatically renew the billing cycle until they cancel the subscription. Here's an example to help yFew readers

• Explanation of 3 subscription plan typesPay As You GoPrepaidPrepaid (auto renew)

  Articles on: SubBox Here is briefly explanation to set up your subscription with each subscription plan type Sometimes, you discover that you can see the bottom of your coffee box, you forgot buy it, this is awful. How do you start a new day without a cup of coffee? Your customers can be in the same situation, don't worry. The SubBox app can help you create a subscription plan for your customers, they do not have to face that bad thing anymore!! Jump tFew readers

• How to use the Customer portal

  Articles on: SubBox In this article, we will show the customer portal page that your customer will access and manage their subscription. There are 2 ways to access the customer portal page, let me show you them. Accessing from the account page In the store, your customer can click the Login icon to access the account page. After logging in, they can click the Manage your subscription button to go to the customer portal page. ![](https://stFew readers

• How to get started with SubBox app?

  Articles on: SubBox The SubBox app can help you to create a subscription plan for your customers, manage your plan and customers that subscribe to the plan and also help you edit the plan. Most importantly, all of the actions are very easy and handy. Please let's discover the app together!!! What is a subscription? Firstly, let me explain you what is a subscription A subscription to a plan is an agreement between a seller and a buyer in which produFew readers

• FAQ: How to enable app embed on theme?

  Articles on: SubBox Please go to your Shopify admin > Online Store > Themes > Customize at Current theme > App embeds > turn on SubBox and click on the Save button to complete. The app always shows the notification about enabling app embed on theme, so if you have turned it on, please ignore the notification. ![](https://storage.crisp.chat/Few readers

• How to set up the Customer portal?

  Articles on: SubBox This function allows you to make modifications to your customer portal and drive higher subscription retention. Let's see which things you can set up with it! Please go to the Settings > Customer Portal to set up the Customer portal permission, Customer portal label and Customer portal control. Please join with us to find them out in detail! ![](https://storage.crisp.chat/users/helpdesk/website/fad5a03c3a82880/7eb5d4d7-d640-47f2-850f-Few readers

• FAQ: Why your subscription can't automatic charge for the next billing of subscribers through PayPal gateway?

  Articles on: SubBox If you're not yet approved for Reference Transactions with PayPal, and a customer makes an order that includes a subscription, then Shopify hides PayPal as a payment option during checkout. This is why our app can't automatic charge for the next billing of subscribers through PayPal gateway. Please contact the PayPal support team to enable Reference Transactions. ![](https://storage.crisp.chat/users/helpdesk/website/caa31dd379f0e800/bFew readers

• How to use Dunning Management

  Articles on: SubBox We release a new feature that is extremely helpful for customers' checkout and avoids delivery and payment delays. The mechanism of action of this feature is as follows: When it comes to the billing time of an order that fails to pay, it will be retry later. Dunning management helps: -There is another chance to charge the subscription which has been unsuccessfully paid -Subscription that is always active if the uFew readers

• How to create a subscription with plan type Prepaid?

  Articles on: SubBox With SubBox, you can set up the Prepaid One-time Plan in few steps. Visit Apps > SubBox > Subscription > Plan tab > click on the Create a Plan button Plan types This plan type allows the customer to make a single payment upfront for orders that will be delivered on a repeat basis. And it will be canceled when the cycle ends. Here's an example to help you understand this feature better: If your subscriber buys a productFew readers

• FAQ: What's the difference between Total sales, Total spent and Subscription revenue?

  Articles on: SubBox This article points out the difference among three metrics Total sales, Total spent and Subscription revenue The Total sales in Subscription Details is total of sale price of subscription add plus shipping fees. The Total spent in Subscriber Details is total amount that a subscriber spent for subscriptions,Few readers

• How to set up email notification?

  Articles on: SubBox This function allows you to manage the email notifications sent to you and your customers. Let's see which things you can set up with it! Please go to the Settings > Email Notification to set up the Admin notifications and Customer notifications. Please join with us to find them out in detail Firstly, please enter yoFew readers

• FAQ: Why is the subscription widget not showing on my website?

  Articles on: SubBox There are 3 reasons: You haven't set up payment gateway with any required gateways. Shopify currently requires all merchants looking to install any subscription app to use Shopify Payment, Stripe, Paypal express gateway, Apple Pay, Shop pay or Authorized.Net only. Please go to your Shopify admin > Settings > Payments to set up payment gateway. You can see all qualifying criteria for Shopify subscription API here: [EligibilFew readers

• How to manage your subscribers?

  Articles on: SubBox Here you can manage a list of customers who have subscribed. You can search your subscribers by name or email The list will display Customer Name Mail Active Subscription Inactive Subscription Pause Subscription Click to the Customer Name to see the subscriber details ![Few readers

• FAQ: Why is the subscription price incorrect?

  Articles on: SubBox In this case, please double-check the subscription plan. If it is the Prepaid or Prepaid (auto renew) plan, the subscription price = the price of product x the number of fulfillment - the discount. If you want to the subscription price = the price of product - the discount, please choose the Pay as you go plan. Here's an example to help you understand these plan better: If your subscriber buys a product (the price is $5) that has a PreFew readers

• How to create a subscription with plan type Pay as you go?

  Articles on: SubBox The Pay as you go plan is suitable for using when you want to automatically charge your subscribers for the period time such as every month, every week, every 2 days,... Follow following steps to set up Pay as you go plan type Visit Apps > SubBox > Subscription > Plan tab > click on the Create a Plan button Plan types Click the dropdown menu and select Pay as you go ![](https://storage.crisp.chat/users/helpdesk/websiteFew readers

• How to create a subscription plan?

  Articles on: SubBox With SubBox, you can create a plan easily Follow this instruction below to manage your plan In the Apps section, go to SubBox > Subscription in the left menu, now start to set your subscription plan. Go to Plan tab > click on the Create a Plan button to start set up your plan There are 2 main parts to creaFew readers

• FAQ: Why doesn't our company email receive the notification emails?

  Articles on: SubBox There are 3 reasons: The notification mails went to the Spam or Junk mailbox, please double-check on it. Your company mail is out of space, please check and delete needless mail in both Inbox and Trash box. Your company email has some settings to prevent email from somewhere. And it prevents email from us. In order to solve the issues, please change the social email address that receives admin notifications suchFew readers

• How to set up Subscription widget?

  Articles on: SubBox This function allows you to make modifications to your widget appearance and drive higher subscription conversions. Let's see which things you can set up with it! Please go to the Settings > Subscription Widget to set up the Widget Configuration, Widget Label and Widget Appearance. Please join with us to find them out in detail ![](https://storage.crisp.chat/users/helpdesk/website/7c855e1593b73c00/4f08b093-721b-4d5f-955a-6bc43b_1mj3htFew readers

• Pricing Plan Explanation of SubBox

  Articles on: SubBox Pricing plans that scale with you! Check out here to get more familiar 📖🔍 Monthly Subscription Revenue is the total amount that customers bought subscriptions in a month (from the beginning of the month to the end of the month). This revenue hasn't included the Shipping fees, Taxes, and Tips. If you refund the subscriptions in that month, the revenue will be deducted. Subscription transaction is the total amount that customerFew readers

• FAQ: Why some payment gateways aren't showing on my checkout page?

  Articles on: SubBox Shopify currently requires all merchants looking to install any subscription app to use Shopify Payment, Stripe, Paypal express gateway, Apple Pay, Shop pay or Authorized.Net only. Therefore, Shopify's checkout page only shows these payment gateways when your customers buy subscriptions. If you integrated 4 payment gateways, but only one of all is in the Payment gate that Shopify requires, for example PayPal, the checkout page only shows PaFew readers

• FAQ: Why do I get the warning "Number of fulfillments must be must be between 2 and 100"

  Articles on: SubBox This warning will show when you enter a value less than 2 in the Number of fulfillments box with Prepaid or Prepaid (auto renew) plan types. For these plans, the Number of fulfillments is required more than 1 because the subscribers will be charged upfront Here's an example to help you understand these plan better: If yFew readers

• Fulfillment schedule

  Articles on: SubBox We just released the Fulfillment schedule feature, it will help you manage the fulfillment schedule and you will not miss the day that you need to deliver the package to your customer. Let's discover it!! Please go to Subscription > Subscription Management tab > click on a subscription, you will see the Fulfillment schedule tab. It will show the fulfillment schedule as the same the fulfillment schedule in the order on Shopify admin. This fFew readers

• How to manage all Subscriptions?

  Articles on: SubBox In this article, we will show you the important feature that helps you manage all subscriptions. Let's explore it! On Subscription Management section, you can search the subscription by subscription ID, customer's name or customer's mail You can also sort the subscription by status/ plan types or by date ![](httFew readers

• How to manage all subscription plans?

  Articles on: SubBox A subscription plan is created in the Subscription > Plan tab, that will be displayed in the Plan Center You can manage all plans created here and easily edit it You can quick search subscription plan by plan name ![](https://storage.crisp.chat/users/helpdesk/website/c0bbc9d56aadd000/57dc646a-d02f-4eb4-8074-f91ab4_Few readers