Articles on: SubBox

How to use the Customer portal

Articles on: SubBox

In this article, we will show the customer portal page that your customer will access and manage their subscription.

There are 2 ways to access the customer portal page, let me show you them.

Accessing from the account page

In the store, your customer can click the Login icon to access the account page. After logging in, they can click the Manage your subscription button to go to the customer portal page.

Accessing from email

This is the template email that your customers receive once they've subscribed. Clicking on the Manage Subscription button, they will be redirected to the customer portal page.

In this page, they can check Upcoming order, Address & shipping, Payment and Order history. Also, they can do some actions such as Reschedule, Order now, Skip order, Pause subscription,... depending on settings by yourself (click HERE for more information)

If they click on the Back, they can view their all subscriptions on the All, Active, Paused, Cancelled, Expired tab

If you have any further questions about this, don't hesitate to contact us via in-app live chat or email at

Updated on: 31/12/2023

Updated on: 16/04/2024

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