• Payment and Refund Policy

  Articles on: Welcome to OneCommerce 1. Payment Since our apps are using Shopify Payment system, we have to follow all of their Policies, therefore please read more here for more details. In case you're having any issues with your charging/payment procedure, please contact Shopify support team as soon as possible. AFew readers

• How to cancel/quit/terminate/pause the app subscription?

  Articles on: Home The app subscription gets cancelling once you uninstall the app through Shopify, or close down your e-store manually.  Our support team can NOT cancel the app for you as mentioned in Support Policy To uninstall/remove an app from your Shopify store, please follow these below steps: Going through your Shopify admin Apps page. LocateFew readers

• Why does the Support team ask for Collaborator access?

  Articles on: Welcome to OneCommerce Why do we need a Collaborator account? In some special cases, we need to access your store to investigate your issue deeper. However, you prefer to only give access to some sections of your store, or you have reached your staff limit in Shopify. This is when a Collaborators account comes into place. What are the benefits of a Collaborator account? Collaborator permissions give thFew readers

• How to create a staff account, and why does the Support Team need it?How to send a staff account to usHow to create a staff account

  Articles on: Welcome to OneCommerce We do understand your concern about your confidential information, thus we always do our best to check your issue without a staff account at first.However, in some difficult situations when we need to investigate deeper, staff account is compulsory for us to understand your problem thoroughly and fix it. Moreover, we guarantee to protect your private information as in our Privacy Policy. You should creFew readers

• GDPR compliance

  Your Socialhead account information is protected by a password for your privacy and security. We use industry-standard Secure Socket Layer (SSL) software to protect the security of your PII during transmission, which encrypts all of the information you input. Only employees or agents who need personal information to perform a specific job are granted access to it. All of our employees are kept up to date on our privacy and security practices. While Socialhead uses commercially reasonable meansFew readers

• Socialhead support policy

  Articles on: Welcome to OneCommerce This Support Policy describes how we provide our support service to you during your subscription. If you have any questions or do not agree with any points, please do not hesitate to contact us via in-app live chat or email. This Support Policy can be changed through time, so you should check this page from time to time for any possible changes that have been made. Any major cFew readers