Articles on: Welcome to OneCommerce

Payment and Refund Policy

Articles on: Welcome to OneCommerce

1. Payment

Since our apps are using Shopify Payment system, we have to follow all of their Policies, therefore please read more here for more details.

In case you're having any issues with your charging/payment procedure, please contact Shopify support team as soon as possible. Also, kindly notify us by our live chat or email.

For upgrading and downgrading concern(s) during the billing period, please refer to this link here.

2. Refund

Please keep in mind that you have agreed to our Terms of Service once you approved the Shopify charge. ALL charges made on OneCommerce apps CANNOT be canceled.

2.1. Free Trial Duration: Some of our apps offer a Free Trial period for testing purposes. The Trial duration varies depending on the app and is specified within the app description.

2.2. Refund Policy for Apps with Free Trials:
For apps that offer a Free Trial, we do not issue refunds for any reason once the trial period is completed, unless there are errors in the payment system.

By accepting the app's charges, you have explicitly agreed to our Terms of Service.

2.3. For Freemium apps: Free version is available as a Trial option. You can keep using it forever without any extra cost. No charging is required. You can decide to upgrade to a Paid plan whenever you want.

We issue refunds if the following criteria apply:

You have to contact us via our live chat, or our email to describe your problem(s). The scope of works is based on the Support Policy (information above). All processes must follow the Support Policy in order to get the final confirmation from both sides.

During the progress of supporting, you have to understand all standards and the Abuse rules (see our Support Policy)

If our support team confirms that they are unable to fix the problem

All bugs need to be within the scope of works (please review the Support Policy)

We do NOT issue refunds if the issues are:

You changed your mind about the purchase or chose not to use the product AFTER the Free Trial period.

You find that our products did not suit your needs (please note that our Free version is very explanatory of our available features in Paid versions)

Your descriptions is considered as out of scope (please review the Support Policy)

You do NOT contact the Support Team for help

You are unable to show proof (screenshot or screen recording) of the broken features/bugs

You do not want to share your staff account or did not accept the collaborator invitation for us to check the issue

You repeatedly installed & uninstalled our products, and asked for a refund

You repeatedly send the same contents and negotiate for a refund (full refund or partial refund)

You show an intention to threaten OneCommerce

You show an intention to threaten the Support Team

You claim that you installed the wrong product and wanted to get a refund. You should check your billing carefully BEFORE making the payment.

 Updates to the refund policy:

This refund policy can be updated at any time, without prior notice, and is applicable immediately for all subscriptions and subscribers. It is considered an integral part of our Terms of Service, and its acceptance is mandatory for all users.

OneCommerce reserves the right to refuse refunds if any efforts of refund policy abuse are detected.

OneCommerce will not provide application credit with any issue.

If you have any further concerns, please feel free to contact us via live chat or email us at

Updated on: 24/07/2023

Updated on: 16/04/2024

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