Payment and Refund Policy
Articles on: Welcome to OneCommerce
1. Payment
Since our apps are using Shopify Payment system, we have to follow all of their Policies, therefore please read more here for more details.
In case you're having any issues with your charging/payment procedure, please contact Shopify support team as soon as possible. AFew readersManage multiple Shopify stores in one place with a Socialhead accountFor new usersFor existing usersChange email of Socialhead accountSet-up time zone in Profile
Articles on: Welcome to OneCommerce
Now, you can add and manage multiple Shopify stores in our app under one Socialhead account! This saves you time switching back and forth, moreover, you can set up each store to import the exact products that you want.
Let's take a look at how this affects new users and existing users.
When you first install our app, there will be a prompt to Create a Free Account. You are able to sign up by uFew readersHow to get Socialhead apps
Articles on: Welcome to OneCommerce
GET SOCIALHEAD APPS FROM SHOPIFY APP STORE
Simply click here and you will be redirected to Socialhead's app listing page on Shopify App Store. Then, choose the app you want to install and click on the Add app button.
From then on,Few readersGDPR compliance
Articles on: Welcome to OneCommerce
Your Socialhead account information is protected by a password for your privacy and security. We use industry-standard Secure Socket Layer (SSL) software to protect the security of your PII during transmission, which encrypts all of the information you input. Only employees or agents who need personal information to perform a specific job are granted access to it. All of our employees are kept up to date on our pFew readersWhy does the Support team ask for Collaborator access?
Articles on: Welcome to OneCommerce
Why do we need a Collaborator account?
In some special cases, we need to access your store to investigate your issue deeper. However, you prefer to only give access to some sections of your store, or you have reached your staff limit in Shopify. This is when a Collaborators account comes into place.
What are the benefits of a Collaborator account?
Collaborator permissions give thFew readersHow to create a staff account, and why does the Support Team need it?How to send a staff account to usHow to create a staff account
Articles on: Welcome to OneCommerce
We do understand your concern about your confidential information, thus we always do our best to check your issue without a staff account at first.However, in some difficult situations when we need to investigate deeper, staff account is compulsory for us to understand your problem thoroughly and fix it. Moreover, we guarantee to protect your private information as in our Privacy Policy.
You should creFew readersSocialhead support policy
Articles on: Welcome to OneCommerce
This Support Policy describes how we provide our support service to you during your subscription. If you have any questions or do not agree with any points, please do not hesitate to contact us via in-app live chat or email.
This Support Policy can be changed through time, so you should check this page from time to time for any possible changes that have been made. Any major cFew readers