Articles on: Welcome to OneCommerce

How to create a staff account, and why does the Support Team need it?How to send a staff account to usHow to create a staff account

Articles on: Welcome to OneCommerce

We do understand your concern about your confidential information, thus we always do our best to check your issue without a staff account at first.However, in some difficult situations when we need to investigate deeper, staff account is compulsory for us to understand your problem thoroughly and fix it. Moreover, we guarantee to protect your private information as in our Privacy Policy.

You should create a staff account to email for us to log in and check your issue(s).

Make sure to give us Products, Apps and Themes access permission (For SocialWidget, Themes permission is needed)

You can read this official instruction from Shopify to create a staff account for us OR you can follow these steps:

 Go to Shopify Dashboard > Settings > Account

Scroll down to Permissions > Add staff account

Enter a first name (Support), a last name (SocialHead) and an email address ( for the new staff member > Enable Products, Apps and Themes permission > Send invite

Should you have any other concerns, feel free to contact our Support Team via live chat in-app, or reach out to us via email at

Updated on: 23/09/2020

Updated on: 16/04/2024

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