How to get a new access token for Instagram
Articles on: Socialwidget
Media Source is updated automatically once every 6 hours/ Daily/ Weekly based on the auto-sync that you've set-up. However, in some special cases, the access token expires, which prevents the auto-update.
Once you have an invalid token, we will notify you via your email and the system will automatically add a red exclamation mark in the Account section.
To get a new access token, please follow the instructions below to get your gallery auto-updated again:
Firstly, please choose Account > Hover on your account > Choose Reconnect
With Personal Account
With Business Account
Secondly, please choose Media Source > (Turn off Auto-sync If you are using Auto-sync function) > Choose Start sync
Once you did all these steps, a new access token is generated and your media source is up-to-date again.
If you have any further concern, you can always reach out to us via in-app live chat or email at support@socialhead.io
Updated on: 09/01/2024
Media Source is updated automatically once every 6 hours/ Daily/ Weekly based on the auto-sync that you've set-up. However, in some special cases, the access token expires, which prevents the auto-update.
Once you have an invalid token, we will notify you via your email and the system will automatically add a red exclamation mark in the Account section.
To get a new access token, please follow the instructions below to get your gallery auto-updated again:
Firstly, please choose Account > Hover on your account > Choose Reconnect
With Personal Account
With Business Account
Secondly, please choose Media Source > (Turn off Auto-sync If you are using Auto-sync function) > Choose Start sync
Once you did all these steps, a new access token is generated and your media source is up-to-date again.
If you have any further concern, you can always reach out to us via in-app live chat or email at support@socialhead.io
Updated on: 09/01/2024
Updated on: 21/04/2024
Thank you!