How to troubleshoot the expired items in Media sourceIssue symptomsIssue causesHow to fix

Articles on: Socialwidget

You're experiencing issues with expired items in Media source while making efforts to re-sync but failed? Don't worry, kindly follow the below troubleshooting steps 🔨



The images/ videos from Instagram feed is turned gray


Expired items keep showing in spite of numerous clicks on Start Sync button





Once your Instagram Business account is successfully connected, your media will be pulled into the app and displayed on your storefront via API Facebook. When this procedure is running, your access token will assist us in querying the API to get your data. However, when you no longer grant the app permissions, it will query and be returned null data from Facebook. As a result, your Instagram feed could not be updated.



In the case you uncheck the other Instagram business account, these accounts which are connected current will be expired and impact the media source. We highly recommend you should click "Next" to keep the current setting and avoid trouble


You will need to reconnect your account to ensure the app has permission to get your data one more time. Then, re-sync the Media Source for updating new media.

Reconnect your Instagram Business account


Choose Account tab

Choose Add account

Choose Business account and reconnect




Re-sync the Media Source


Choose Media Source tab

Click on your Media Source

Click on Start sync

Wait for the process to be done and Save




Your Instagram feed should now be updated successfully.

You will be always welcome, feel free to reach out to us via in-app live chat or email at support@socialhead.io

Updated on: 09/01/2024

Updated on: 21/04/2024