How to solve the disconnected issue on Facebook feed
Sometimes, your Facebook feed in FeedHub may get disconnected due to a change in the Facebook session for security reasons or because the Facebook account's password has been changed. When this happens, product information can no longer sync automatically with the Facebook Catalog. In this article, we will guide you step-by-step on how to reconnect your Facebook feed in FeedHub.
Identifying the Facebook Feed Disconnection Issue
Reconnecting Your Facebook Feed
Additional Steps If the Issue Persists
Ensuring Socialhead Access in Business Integrations
When your Facebook feed is disconnected, you will see a notification in the Feed Center in FeedHub. Hovering over the exclamation mark will display a message stating:
"The access token is invalid because the account's password has been changed or Facebook has changed the session for security reasons."
To resolve this issue, follow these steps:
Click on the Reconnect button.
Log in using the correct Facebook account that was originally connected with the feed.
Choose Continue as [Your Facebook name].
Confirm your Business Facebook account and the Catalog that the feed is linked to.
Click Continue to finalize the process.
Your Facebook feed should now function normally again.
If the problem continues after following the steps above, try the following:
Click Reconnect again.
When the login window appears, choose Edit Settings.
Click Continue.
Ensure Socialhead is connected to the correct Facebook Business account and Catalog.
Adjust the Business Account settings if necessary.
Select the correct Facebook Catalog.
Confirm all information and click Continue.
Click Next, then Done to complete the process.
If the issue remains unresolved,
Go to your Facebook account > Settings & privacy > Scroll down to Your Activity section > Business Integrations > check if OneCommerce has been removed from Business Integrations in your Facebook account. If so, re-add it to regain proper functionality.
Need Help?
Reconnecting your Facebook feed in FeedHub is a straightforward process that ensures your product information continues to sync seamlessly with Facebook Catalog. By following the steps outlined in this guide, you can resolve the issue quickly. If you encounter a similar problem with your Google feed, refer to this guide.
If you have any further question about the supplementary feed, don't hesitate to contact us via in-app live chat or email at support@socialhead.io.
Table of Contents
Identifying the Facebook Feed Disconnection Issue
Reconnecting Your Facebook Feed
Additional Steps If the Issue Persists
Ensuring Socialhead Access in Business Integrations
Identifying the Facebook Feed Disconnection Issue
When your Facebook feed is disconnected, you will see a notification in the Feed Center in FeedHub. Hovering over the exclamation mark will display a message stating:
"The access token is invalid because the account's password has been changed or Facebook has changed the session for security reasons."
Reconnecting Your Facebook Feed
To resolve this issue, follow these steps:
Click on the Reconnect button.
Log in using the correct Facebook account that was originally connected with the feed.
Choose Continue as [Your Facebook name].
Confirm your Business Facebook account and the Catalog that the feed is linked to.
Click Continue to finalize the process.
Your Facebook feed should now function normally again.
Additional Steps If the Issue Persists
If the problem continues after following the steps above, try the following:
Click Reconnect again.
When the login window appears, choose Edit Settings.
Click Continue.
Ensure Socialhead is connected to the correct Facebook Business account and Catalog.
Adjust the Business Account settings if necessary.
Select the correct Facebook Catalog.
Confirm all information and click Continue.
Click Next, then Done to complete the process.
Ensuring Socialhead Access in Business Integrations
If the issue remains unresolved,
Go to your Facebook account > Settings & privacy > Scroll down to Your Activity section > Business Integrations > check if OneCommerce has been removed from Business Integrations in your Facebook account. If so, re-add it to regain proper functionality.
Need Help?
Reconnecting your Facebook feed in FeedHub is a straightforward process that ensures your product information continues to sync seamlessly with Facebook Catalog. By following the steps outlined in this guide, you can resolve the issue quickly. If you encounter a similar problem with your Google feed, refer to this guide.
If you have any further question about the supplementary feed, don't hesitate to contact us via in-app live chat or email at support@socialhead.io.
Updated on: 21/03/2025
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