How to downgrade the current plan in Socialwidget

Articles on: Socialwidget

To downgrade your current plan, you need to ensure the advance features are disabled or removed to suit the conditions of your preferred plan.

Based on Socialwidget Pricing Plan, our app will automatically compare the feature data before and after downgrading and notify to the customers.



Choose Pricing Plan tab

Choose Downgrade to your preferred plan and review on the popup notification




Depending on your current advanced features and the conditions of downgraded plan, the information in the popup notifications will be different.



Proceed reducing the quotas that fit in the downgraded plan's conditions when you receive any notifications as:

Media Source


Total media sources over plan limit of the preferred plan

Hashtag media source

Tiktok media source

Stories media source

Custom profile media source




For instance: If you require downgrading to Starter plan, the Tiktok Feed, Hashtag Feed, Instagram Stories and Custom profile sources need being removed. (If any)

Gallery


Total number of galleries over your preferred plan limit

Hashtag gallery

Tiktok gallery

Stories gallery




Widget


Total number of widgets over your preferred plan limit

Creative feed widget

Stories widget

Tiktok widget







Proceed turning off or removing advanced features in order to suit the downgraded plan's conditions when you receive any notifications as:

Media Source


Source with unfit auto sync time


Choose Media source tab > Tab down the Auto-sync > Choose appropriate Auto-Sync schedule that suits your next plan



Gallery


Product variant tag with hot badge



Choose Gallery > Tag products > Remove Badge icon > Remove



Media item with variant tag/ Media item with exceeded tag limit of your preferred plan


Choose Gallery > Tag products > Bin icon > Remove



Widget


Widget with unfit desktop template of your preferred plan


Choose Widget tab > Change your current advanced widget template to Basic Grid



Widget displays number of likes/ Widget displays number of comments


Choose Widget tab > Popup Settings > Turn off Enable likes count/ Enable comments count function



Widget displays Checkout/ Add to cart button


Choose Widget tab > Shoppable Settings > Choose (View Detail) by clicking on Open product detail in same tab/ Open product detail in new tab



Widget with custom background


Choose Widget tab > Layout Settings > Reset to default background (White - #FFFFFF)



If you meet any issue while trying to fix these errors, do not hesitate to drop us a message in the live chat or email us at support@socialhead.io. We would love to help you out!

Updated on: 08/01/2024

Updated on: 27/06/2024