Whether you're looking to downgrade your current plan or cancel automatic payments through PayPal, this guide will walk you through every step to ensure a smooth transition. We recommend following each section carefully to avoid billing issues or interruptions to your service.

Table of Contents

1. Pre-requisite: Adjust Plan Within the App

2. How to Downgrade to a Lower Plan

3. How to Remove the App and Cancel PayPal Auto-Pay

Pre-requisite: Adjust Plan Within the App

Before proceeding with any cancellation steps, please make sure to follow the instructions in this article to adjust your plan directly within the app:

👉 How to Downgrade the Current Plan with Shopify Merchants

Completing this step first ensures that the downgrade is properly recognized by our system, and it prepares your account for accurate billing adjustments or refunds.

How to Downgrade to a Lower Plan

FeedHub makes it easy to downgrade your current subscription. Here’s how:

1. Open the FeedHub App
2. Go to Pricing
3. Select your preferred plan and click “Downgrade”

Once completed, your billing and access will be updated immediately based on the selected plan.

How Refunds Work

FeedHub offers fair refunds based on the unused portion of your plan. Let’s go through an example:

• You’re on the Professional Plan ($29.90/month)
• Billing cycle: November 15th - December 14th
• You downgrade to the Standard Plan ($9.90/month) on November 30th

What happens next?

• You will receive a $14.95 refund for the unused days of the Professional plan.
• PayPal will charge $9.90 for the Standard plan going forward.

This process ensures that you only pay for the time you’ve used.

Check Your Payment History

To verify your billing records:

1. Go to FeedHub App > Pricing Plan
2. Click on Check Payment History

You’ll be able to review your past charges and refund records.

How to Remove the App and Cancel PayPal Auto-Pay

Step 1: Remove the App

If you wish to completely stop using FeedHub:

1. Log into your BigCommerce store
2. Navigate to Apps > My Apps
3. Find FeedHub and click Uninstall

Step 2: Cancel Automatic Payments on PayPal

To avoid future charges:

1. Open your PayPal account

2. Click the gear icon (⚙️) in the top-right corner to go to Settings

3. Select the Payments tab above your profile

4. Click "Automatic Payments"

5. Find the subscription labeled "Socialhead (FeedHub)"

6. Scroll down and click "Remove PayPal as payment method"

This will stop PayPal from sending recurring payments to FeedHub.

By following the steps above, you can easily downgrade your FeedHub plan or cancel automatic payments via PayPal. We recommend taking care to follow the pre-requisite downgrade steps before removing the app or canceling payments to ensure proper billing and refund handling.

Should you have any questions or need assistance at any step, feel free to contact our Support Team directly. We’re here to help!

If you have any further concerns, please feel free to contact us via live chat or email us at support@socialhead.io

Updated on: 17/06/2025