How to check the status of feed not updating new products
FeedHub support to update your feed automatically, in some cases after you have updated a new product but the product is not in the feed, please check the 2 sync schedule.
To check the sync schedule from the store to the app, please select Source management and view Schedule Sync
To check if a new product has been added to our application, you can go to the product center and search for that product in the search bar.
To check the sync schedule from the app to the feed, please click into the feed , click to Setting and view Feed Info
If your product is already in the product center, but has not been updated to the feed, please patient and wait until the next sync time
If you have any question, don't hesitate to contact us via live chat or email us at support@socialhead.io
Updated on: 17/04/2024
At FeedHub, we have 2 sync schedule, one that syncs products from the store to the app, and one that syncs from the app to the feed
1. Sync flow from store to FeedHub app
To check the sync schedule from the store to the app, please select Source management and view Schedule Sync
![](https://storage.crisp.chat/users/helpdesk/website/ab8a6f89b0a19000/image_1eysnxg.png)
To check if a new product has been added to our application, you can go to the product center and search for that product in the search bar.
![](https://storage.crisp.chat/users/helpdesk/website/ab8a6f89b0a19000/image_9dq0t6.png)
2. Sync flow from app to feed
To check the sync schedule from the app to the feed, please click into the feed , click to Setting and view Feed Info
![](https://storage.crisp.chat/users/helpdesk/website/ab8a6f89b0a19000/image_1yjnvmj.png)
If your product is already in the product center, but has not been updated to the feed, please patient and wait until the next sync time
If you have any question, don't hesitate to contact us via live chat or email us at support@socialhead.io
Updated on: 17/04/2024
Updated on: 25/04/2024
Thank you!