How to fix common image errors in Google Merchant Center (Promotional overlay on image [image link])
If you've uploaded product images to Google Merchant Center and received a "Promotional overlay on image" error, don't worry—this is a common issue. This error happens when your product images contain promotional text, retailer logos, or obstructing elements like watermarks. Google requires clean, unobstructed images to ensure a smooth shopping experience.
What’s the Difference Between Errors and Warnings?
How to Fix the "Promotional Overlay on Image" Error
Errors: Errors indicate critical feed issues. These issues can lead to item disapproval, and prevent you from showing ads for the affected products. In some cases, errors might even result in account suspension.
Warnings: Warnings are far less serious than errors as they do not lead to item disapproval. However, they still negatively impact the performance of your product listing ads. If you leave them untouched for a long time, your products might be disapproved.
Steps to Resolve the Issue
1. Identify the Affected Images
Log in to Google Merchant Center
Navigate to Products > Diagnostics to see flagged images.
2. Review Google’s Image Guidelines
Ensure your images follow Google's image requirements
Images must show the main product clearly without additional text or logos.
3. Remove Overlays and Watermarks
Use an image editor to remove any promotional text, logos, or watermarks.
If possible, use a clean version of the original product image.
4. Re-upload Corrected Images
Replace the flagged images in your product feed.
Ensure that your feed updates properly to reflect the changes.
5.Request a Review in Google Merchant Center
Once the new images are live, go back to Products > Diagnostics and request a manual review.
Google will re-evaluate your images, usually within 24-72 hours.
Need Help?
If you're struggling to fix this issue, feel free to reach out! Contact us via live chat or email at support@socialhead.io—we're happy to help!
Curious to read more? Check out additional articles:
How to fix common image errors in Google Merchant Center (Invalid image)
How to fix common image errors in Google Merchant Center (Generic image)
Table of Contents
What’s the Difference Between Errors and Warnings?
How to Fix the "Promotional Overlay on Image" Error
1. What’s the Difference Between Errors and Warnings?
Errors: Errors indicate critical feed issues. These issues can lead to item disapproval, and prevent you from showing ads for the affected products. In some cases, errors might even result in account suspension.
Warnings: Warnings are far less serious than errors as they do not lead to item disapproval. However, they still negatively impact the performance of your product listing ads. If you leave them untouched for a long time, your products might be disapproved.
2. How to Fix the "Promotional Overlay on Image" Error
Steps to Resolve the Issue
1. Identify the Affected Images
Log in to Google Merchant Center
Navigate to Products > Diagnostics to see flagged images.
2. Review Google’s Image Guidelines
Ensure your images follow Google's image requirements
Images must show the main product clearly without additional text or logos.
3. Remove Overlays and Watermarks
Use an image editor to remove any promotional text, logos, or watermarks.
If possible, use a clean version of the original product image.
4. Re-upload Corrected Images
Replace the flagged images in your product feed.
Ensure that your feed updates properly to reflect the changes.
5.Request a Review in Google Merchant Center
Once the new images are live, go back to Products > Diagnostics and request a manual review.
Google will re-evaluate your images, usually within 24-72 hours.
Need Help?
If you're struggling to fix this issue, feel free to reach out! Contact us via live chat or email at support@socialhead.io—we're happy to help!
Curious to read more? Check out additional articles:
How to fix common image errors in Google Merchant Center (Invalid image)
How to fix common image errors in Google Merchant Center (Generic image)
Updated on: 16/03/2025
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