How to fix common errors in Google Merchant Center (Unavailable Mobile Landing Page/ Unavailable Desktop Landing Page)

What is the "Unavailable Mobile/Desktop Landing Page" Error

If you're seeing this error in your Google Merchant Center account, it means that Google is unable to access your product landing page. This can lead to your products being disabled from ads and free listings, preventing them from showing to potential customers. Please refer to this article for more information: HERE .

Why is This Happening?

There are a few common reasons why Google might not be able to access your landing pages:

The page is missing or has been deleted.

Your website server is down.

DNS configuration issues.

Now, let’s go through the steps to fix this issue.

Situation 1: Checking for Affected Products

Steps :

Log in to Google Merchant Center.

Navigate to Products, then click on the Needs attention tab.

Click on the error message to see the list of affected products.

Select a product and click Needs Attention to view Google’s suggested solution.





Tip : If you believe Google is mistakenly flagging your products, you can click on I disagree with the issue to request a review.

Situation 2: Some of the possible reasons related to this issue

Issue 1: "Page Not Found (404 Error)"

Cause: Your landing page is no longer available, possibly because the product was deleted or hidden but still exists in the feed.

Solution:

Check your product feed and remove any outdated product listings.

If using an app to sync products, wait for the changes to update automatically.

Issue 2: "Could Not Connect (or HTTP 5xx Response)"

Cause: Google attempted to access your site, but the server was unavailable (e.g., maintenance or downtime).

Solution:

Manually check if your product pages are loading.

If the issue persists, contact Shopify Support for assistance.

Issue 3: "DNS Error / Hostname Not Resolvable / Timeout on DNS Lookup"

Cause: Your domain’s DNS (Domain Name System) settings may not be configured properly.

Solution:

Check your DNS configuration and ensure your DNS server is running correctly.

If needed, reach out to your Domain Registrar or DNS Host provider for help.


To keep your product listings active, ensure that your landing pages are always accessible. You can use Google’s URL inspection tool to test your pages and fix issues proactively.

If you run into trouble, feel free to contact us via live chat or email at support@socialhead.io. We’re happy to help!

Updated on: 12/03/2025