Unavailable Mobile Landing Page/ Unavailable Desktop Landing Page**

You should click "View samples" next to the error on Google Merchant Center to find out the crawl error. The solution for each kind of crawl error is as below.





Page not found (404 Error): It means your landing pages aren’t available anymore, your product was deleted or hidden from the store, but still hasn’t been deleted from the feed.

Solution: You can go to your feed and make sure these products are deleted. Since our app automatically sync products from your store, please help to wait a bit for the deleted products to be erased in-app

Could not connect (or HTTP 5xx response): It means when Google tries to access the landing page the server was not available (e.g. because of maintenance work)

Solution: Please check the disapproved products’ pages and see whether you can access them fine. . You should connect Shopify Support in this case.

DNS Error/Hostname not Resolvable/Timeout on DNS Lookup: It means there is something wrong with your domain's DNS (Domain Name System).

Solution: You will have to check if your DNS configuration is set up properly or DNS server is running properly. You should contact your Domain Registrar or DNS Host provider for configuring your DNS.

If you meet any issue while trying to fix these errors, do not hesitate to drop us a message in the live chat or email us at support@socialhead.io We would love to help you out!

Updated on: 17/04/2024

Updated on: 17/04/2024