> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://socialhead.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is Collaborator account and why I need to create it?

# What is Collaborator account?

*  Collaborator account allows our team to get access to your Shopify dashboard to check on the issue thoroughly 

*  Collaborators don't count towards your staff limit

*  You can easily remove our account once the issue is fixed

|| For more information, please refer to this detailed article from Shopify -> [HERE](https://help.shopify.com/en/manual/your-account/staff-accounts/collaborator-accounts)

# Why our team need your Collaborator access? 

* In some difficult situations, when we need to login your account in order to investigate your issue(s) deeper and fix your issue(s), but you cannot create any more staff account due to your staff account limit in Shopify, so we will help you send the invitation for Collaborators account to access to your account instead.

* After you accept our request email, the collaborators account is listed in the Collaborators section on the Users and permissions page in your Shopify admin.
 
* Then we could login your account to check your issue(s), and take care of the rest for you.

# How to share Collaborator code with us?

1. Please go to your Shopify dashboard > Settings > **Users and Permissions ** > Scroll down to **Collaborators** section

![](https://storage.crisp.chat/users/helpdesk/website/cb92164b6e8ef000/image_mdghaa.png)


![](https://storage.crisp.chat/users/helpdesk/website/cb92164b6e8ef000/image_rfl2qa.png)

2. Grant the Collaborator permission

If you set **Only people with a collaborator request code can send a collaborator request**, then our team will need you to provide us the **4-digit code** to be able to send the request

![](https://storage.crisp.chat/users/helpdesk/website/cb92164b6e8ef000/image_1abnltw.png)

3. What permission will we need?

Normally, we will only need some basic access permissions including **Products, Online store (Themes), and our app (Socialwidget, Feedhub, OnePixel,etc.,)** access permission. 

||| For some specific situations, we might request other permission such as Home, Orders (including editing and exporting), Reports, Dashboards, Discounts, Domains and Manage settings permission as Shopify. Detailed can be checked on [Shopify post](https://help.shopify.com/en/manual/international/managing#staff-permissions-required-for-markets)

![](https://storage.crisp.chat/users/helpdesk/website/cb92164b6e8ef000/image_iuycxf.png)

![](https://storage.crisp.chat/users/helpdesk/website/cb92164b6e8ef000/image_8l47kl.png)

# Accept our Collaborator request

You can find the Collaborator requests at:

*  Top of the home page of your Shopify store

*  The link in the invitation email

*  On Shopify settings --> Users and permissions

# Remove our collaborator account once the issue is fixed

Go to your Shopify dashboard > Settings > **Users and Permissions ** > At **Collaborators** section, find our account > Scroll down to the bottom of the page, click ***Remove** 

![](https://storage.crisp.chat/users/helpdesk/website/cb92164b6e8ef000/image_1xv8lyo.png)

If you have any further question about this, don't hesitate to contact us via in-app live chat or email at support@socialhead.io.