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# How to troubleshoot the expired items in Media source

Articles on: [Socialwidget](/en/category/socialwidget-1wilu9k/)

Is your Instagram feed showing **expired images or videos** in your app despite repeated syncing? This article will guide you step-by-step on how to **reconnect your Instagram Professional account** and **re-sync your Media Source** to resolve this issue effectively. 🔨  
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### Table of Contents

1. [What Causes Expired Items in Media Source?](#1-1-what-causes-expired-items-in-media-source)
2. [How to Fix Expired Media](#1-2-how-to-fix-expired-media)

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# 1. What Causes Expired Items in Media Source?

When your **Instagram Business account** is connected to the app, your media is pulled using the **Facebook Graph API**. This process depends on a valid **access token** and the correct permissions.

If:

* You revoke app permissions,
    
* Disconnect your Instagram account,
    
* Or modify settings incorrectly,

…the app can no longer fetch your media, resulting in **gray images**, **null data**, or **expired items** on your storefront.

![Gray images on feed](https://storage.crisp.chat/users/helpdesk/website/e7906ecb9484e000/174a7630-8f0a-453a-9124-1e1070_6d12a9.png)

Additionally, hitting the **"Start Sync"** button without reconnecting your account won’t help—the expired media remains.

![Start Sync not working](https://storage.crisp.chat/users/helpdesk/website/5048501ead5c4c00/1420e960-ab9c-4552-acf5-9bcc01_1p37lq.png)

# 2. How to Fix Expired Media

To resolve expired media items, please follow the steps below.

### Reconnect Your Instagram Account

1. **Go to the Account tab** in your app settings.
   
2. Hover to account is an invalid token
    
3. Click on **Reconnect** to connect your account
    
4. **Follow the prompts to reconnect your Instagram  account.**

![](https://storage.crisp.chat/users/helpdesk/website/-/c/b/9/2/cb92164b6e8ef000/image_2r1tv0.png)

### Re-sync the Media Source

1. **Navigate to the Media Source tab.**
    
2. **Click on your current Media Source.**
    
3. **Click "Start sync".**
    
4. **Wait for the process to complete.**
    
5. **Click "Save" to finalize the update.**

![Start sync process](https://storage.crisp.chat/users/helpdesk/website/8b51f1efb07b3000/c9b07f39-5221-4747-b66b-27160e_166ykes.png)
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By following these two simple methods— **reconnecting your Instagram account** and **re-syncing your media source**—you can quickly resolve expired media issues and restore your Instagram feed on your storefront. Keeping your connection active ensures your visual content remains fresh and engaging.

Need more help? Reach out to us via in-app live chat or email at [support@socialhead.io](mailto:support@socialhead.io). We’re here for you!