> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://socialhead.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to downgrade the current plan with Shopify merchants

Downgrading your plan to a lower tier requires ensuring that the number of variants and feeds is within the limits of the selected plan. Additionally, advanced functions must be disabled to comply with the downgraded plan’s conditions. This guide provides a step-by-step process to review your current settings, reduce variations, disable advanced functions, and successfully downgrade your plan.

### Table of Contents

1. [Review Your Current Features and Settings](#1-review-your-current-features-and-settings)
2. [Decrease the Quantity of Variants](#1-decrease-the-quantity-of-variants)
3. [Decrease the Quantity of Actived feeds](#1-decrease-the-quantity-of-actived-feeds)
4. [Disable Advanced Functions](#1-disable-advanced-functions)
5. [Finalizing the Downgrade](#1-finalizing-the-downgrade)
---

# Review Your Current Features and Settings

1. Navigate to the **Pricing Plan** tab.
2. Choose **Downgrade** to your preferred plan.
3. Review the information in the popup notification, as it will vary depending on your current features and the conditions of the new plan.


![](https://storage.crisp.chat/users/helpdesk/website/-/c/b/9/2/cb92164b6e8ef000/image_1bk8x01.png)

| Depending on your current advanced features and the conditions of downgraded plan, the information in the popup notifications will be different.

# Decrease the Quantity of Variants

If your current number of variants exceeds the limit of the downgraded plan, follow these steps to reduce them:

1. Go to **Source Management**.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/b/9/2/cb92164b6e8ef000/image_1smls7f.png)

2. Exclude products manually or by applying rules.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/b/9/2/cb92164b6e8ef000/image_1we82ld.png)

3. If you prefer, you can select products by collection.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/b/9/2/cb92164b6e8ef000/image_jzrdhz.png)

# Decrease the Quantity of Actived feeds

If you receive a warning that prevents you from downgrading, check the number of activated feeds.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/b/9/2/cb92164b6e8ef000/image_zx5uap.png)

To resolve this, disable unused feeds in the **Feed Center**.

# Disable Advanced Functions

Certain advanced functions need to be turned off before you can downgrade. Follow these steps:

1. **Adjust the Hourly Sync Schedule:**
* Navigate to **Source Management** and change the schedule to **weekly** or **daily**.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/b/9/2/cb92164b6e8ef000/image_1nvooa7.png)

2. **Disable Product Source Filtering:**
* Go to the **Feed Center** and turn off this feature.
   
![](https://storage.crisp.chat/users/helpdesk/website/-/c/b/9/2/cb92164b6e8ef000/image_1a21k5f.png)

3. **Adjust the Hourly Feed Sync Schedule:**
* Similar to source management, adjust the feed sync to **weekly** or **daily**.

![](https://storage.crisp.chat/users/helpdesk/website/-/c/b/9/2/cb92164b6e8ef000/image_hbjma6.png)

4. **Disable the Translation Feature:**
* For **Facebook Feeds**, there is a dedicated button to disable translation.
* For **Google Feeds**, disabling translation will stop displaying the XML.
   
![](https://storage.crisp.chat/users/helpdesk/website/-/c/b/9/2/cb92164b6e8ef000/image_6mjftu.png)

# Finalizing the Downgrade

Once you have adjusted your settings to meet the downgraded plan’s limitations, return to the **Pricing Plan** tab and initiate the downgrade process again. If you still encounter issues, double-check the number of active feeds and variations to ensure they comply with the new plan’s limits.
---

Downgrading your plan requires careful adjustments to your active feeds, variations, and advanced functions. By following the steps in this guide, you can successfully transition to a lower-tier plan without issues. If you experience difficulties, review your settings again or contact support for further assistance.

||| *Note: If you were using the app before the Pricing Plan update in July 2021, your previously synced feeds and variants remain unchanged. However, if you upgrade to a paid plan and then attempt to downgrade to the free **Starter Plan**, we cannot revert to your previous feeds and variants. Ensure your feeds and variants fit the new plan’s limitations (1 enabled feed and 50 variants).*

If you meet any issue while trying to fix these errors, do not hesitate to drop us a message in the live chat or email us at [support@socialhead.io](support@socialhead.io) We would love to help you out!