> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://socialhead.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to downgrade the current plan in Socialwidget When it comes to managing your subscription plans with Socialwidget, sometimes upgrading to a higher plan might be necessary, but there are times when downgrading to a more suitable plan is the right choice. Downgrading your current plan helps you optimize costs and adjust your account settings to fit the new plan's requirements. However, before downgrading, it’s crucial to ensure that any advanced features not supported by the new plan are either disabled or removed. This step-by-step guide will walk you through how to downgrade your plan, ensuring a smooth transition without losing any essential features. ### Table of Contents 1. [Check Your Current Pricing Plan](#1-step-1-check-your-current-pricing-plan) 2. [Reducing the Quotas to Fit the Downgraded Plan](#1-step-2-reducing-the-quotas-to-fit-the-downgraded-plan) 3. [Turning Off or Removing Advanced Features](#1-step-3-turning-off-or-removing-advanced-features) --- # Step 1. Check Your Current Pricing Plan Before you proceed with the downgrade, it’s essential to check your current plan and understand its features. To do this: 1. Choose the **Downgrade** option to your preferred plan from the available options. 2. A **popup notification** will appear, displaying the differences between your current and preferred plan. || Depending on your existing advanced features, this notification will highlight which features are being removed or adjusted as part of the downgrade. **Example:** If you’re downgrading to the Starter plan, features like Tiktok Feed, Hashtag Feed, Instagram Stories, and Custom Profile sources may need to be removed. ![Popup Notification](https://storage.crisp.chat/users/helpdesk/website/5e8459b65b471c00/9ad154f3-8c3e-4b34-82d4-1a8ce1_lonnan.png) # Step 2. Reducing the Quotas to Fit the Downgraded Plan The next step is to ensure that your account’s usage is aligned with the limits of your new plan. This involves reducing certain quotas that may exceed the limits of the downgraded plan. 1. **Media Source** Your media sources should comply with the downgraded plan’s limits. If the number of media sources exceeds your new plan’s limit, you will need to remove some. Here's some of the media sources you should check in your account: - Total media sources - Hashtag media source - Tiktok media source - Stories media source - Custom profile media source **For example:** if you're downgrading to the Starter plan, you may need to remove sources like Tiktok Feed, Hashtag Feed, Instagram Stories, or Custom Profile sources. ![Media Source Example](https://storage.crisp.chat/users/helpdesk/website/cb92164b6e8ef000/1_q0knhc.png) 2. **Gallery** The gallery is another area where adjustments need to be made. Remove any galleries that exceed your new plan's limit - Total number of galleries - Hashtag gallery - Tiktok gallery - Stories gallery ![Gallery Example](https://storage.crisp.chat/users/helpdesk/website/cb92164b6e8ef000/1_ccgwd1.png) 3. **Widget** Widgets, including advanced features like creative feeds and story displays, may also need adjustments to ensure your widgets align with the limit of your new plan - Total number of widgets - Creative feed widget - Stories widget - Tiktok widget ![Widget Example](https://storage.crisp.chat/users/helpdesk/website/cb92164b6e8ef000/1_71zqbb.png) # Step 3. Turning Off or Removing Advanced Features After reviewing and reducing the quotas, you will need to disable or remove certain advanced features that are not supported by the downgraded plan. 1. **Media Source** __${color}[#0033ff](Source with unfit auto-sync time:)__ If any media source is scheduled for auto-sync at a frequency that exceeds your new plan's allowance, change the schedule. - Go to the **Media Source** tab. - Click on **Auto-sync**. - Choose an appropriate sync schedule for your new plan. ![Auto-Sync Example](https://storage.crisp.chat/users/helpdesk/website/cb92164b6e8ef000/1_pukh5c.png) 2. **Gallery** * __${color}[#0033ff](Product variant tag with badge:)__ If your gallery contains product tags with badges that aren't supported by your downgraded plan, remove them. - Choose **Gallery** > **Tag products**. - Remove the badge icon by clicking the **Remove** button. ![Product Variant Badge](https://storage.crisp.chat/users/helpdesk/website/-/c/b/9/2/cb92164b6e8ef000/image_gi2dx8.png) * __${color}[#0033ff](Media item with variant tag:)__ Remove any media items with variant tags or exceeded tag limits. - Choose **Gallery** > **Tag products**. - Click on the **Delete** to remove the items. ![Media Variant Tag](https://storage.crisp.chat/users/helpdesk/website/-/c/b/9/2/cb92164b6e8ef000/image_2px4dk.png) 3. **Widget** * __${color}[#0033ff](Widget with unfit desktop template:)__ If your widget uses an advanced desktop template, switch to a basic grid. - Choose **Widget** tab. - Change the template to **Basic Grid**. ![Widget Template](https://storage.crisp.chat/users/helpdesk/website/cb92164b6e8ef000/1_gm9c8f.png) * __${color}[#0033ff](Widget displaying number of likes/comments:)__ Disable the feature that displays likes or comments if they are not supported by your new plan. - Go to **Popup Settings**. - Turn off the "Enable likes count" or "Enable comments count" functions. ![Likes and Comments](https://storage.crisp.chat/users/helpdesk/website/ab8a6f89b0a19000/screenshot1659233296_1gip9cs.png) * __${color}[#0033ff](Widget with Checkout/Add to Cart button:)__ If your widget includes a checkout or cart button, switch to a simpler option like "View Detail." - Go to **Shoppable Settings**. - Choose **View Detail** by clicking on **Open product detail in same tab** or **Open product detail in new tab**. ![Checkout Button](https://storage.crisp.chat/users/helpdesk/website/ab8a6f89b0a19000/screenshot1659230779_1xrrl83.png) * __${color}[#0033ff](Widget with custom background:)__ Reset your widget background to the default setting. - Go to **Layout Settings**. - Set the background to default (White - #FFFFFF). ![Custom Background](https://storage.crisp.chat/users/helpdesk/website/ab8a6f89b0a19000/screenshot1659233467_cmnw2c.png) --- Downgrading your Socialwidget plan is an excellent way to optimize your resources and cost. However, it’s essential to ensure that all advanced features not supported by the new plan are either turned off or removed to avoid any disruptions. By following the steps outlined in this guide, you can successfully downgrade your plan and maintain the functionality you need without exceeding your new plan’s limits. Take the time to check your pricing plan, review your quotas, and disable or adjust advanced features for a smooth and cost-effective transition. If you meet any issue while trying to fix these errors, do not hesitate to drop us a message in the live chat or email us at [support@socialhead.io](mailto:support@socialhead.io). We would love to help you out!